Frequently Asked Questions

Virtual CIOs are really a portfolio of IT services delivered by today’s Managed Service Providers (MSPs) for small businesses. Virtual CIO is a title — and a service — combining tasks managed and maintained by chief information officers, chief technology officers and technology consultants.

Virtual CIOs take care of everything from infrastructure management, firewall and virus protection to WAN/LAN health monitoring, disaster recovery, scheduled on-site support and more — all with a focus on keeping data safe, secure and accessible 24/7. Virtual CIOs proactively monitor, measure and maintain the IT health and security of a business at an IT budget structured and, in most instances, customized for today’s SMBs (small businesses) .

How do virtual CIOs help small businesses? From technology roadmaps to IT infrastructure management and more, virtual CIOs help today’s SMBs access and operate the innovative business technologies available to them, with remote and on-site support, consultation and troubleshooting.

Disaster recovery planning. We help you develop the disaster recovery plan (DRP) and can provide input on your business continuity plan. Priorities and recovery time objectives for information tech should be set during the business impact analysis. Recovery strategies should be designed to restore hardware, applications, and data in time to meet business recovery needs. We strive to avoid disasters by adopting policies and processes that allow for your business to continue operating, even if your main office is 30 feet underwater. 

Recovery and Continuity Strategies. Strategies should be developed for IT systems, applications, and data. These strategies include networks, servers, desktops, laptops, WiFi points, data, and connectivity to the world. KTG will work with you to develop a customized recovery strategy for your business. 

Recovery strategies should be developed to anticipate the loss of one or more of the following system components: 

• Connectivity to a service provider (cable, wireless, etc.) 
• Hardware (servers) 
• Software applications 
• Data 

Does your recovery plan include backup equipment located just a few miles away? Has a DR plan been out of reach due to assumptions of expectations of a high cost? If so, a regional event such as a hurricane can take all your facilities offline, what happens then? The best recovery strategies include disaster recovery sites that are located far enough away to prevent regional events from taking your entire business offline. KTG believes that the solution is cloud-based recovery systems and/or DR sites that are located hundreds of miles away. 

Data Backup planning. Identifying data on network servers, computers, and wireless 

Managed IT services is an end to end solution where all of your IT needs are managed by one group remotely.  The MSP (Managed Service Provider) delivers services, such as network, application, infrastructure and security, via ongoing and regular support and active administration on customers’ premises and in the cloud along with co-location.  
 

 While most MSPs will be siloed using one or two vendors or technologies, KTG is vendor agnostic and certified on nearly all technologies, as we support everything end to end, and deliver customized solutions based on what our customers need, instead of what we can sell. The management is inclusive of disaster recovery, fault tolerance, and site resiliency, as we help transition customers from one site to another to minimize downtime and confusion during times of stress.  

 KTG Technologies has over 20 years in providing Security, Disaster Planning, Technology Lifecycle Management and 24/7 SLA backed support services. – We know what keeps you up at night, and we want to make sure that you have the right guidance for the challenges you may be facing. The three tenants of how we can help in a vCIO capacity include not only the planning, but also the delivery and due diligence on the three major components we see as being paramount for your business.  We are partnered with Microsoft, Dell, Quest Software, Amazon Web Services and other major technologies.